Privacy policy

What we collect

Account details you give us when you apply for trade access — your name, email address, phone number, company and country.

Enquiry details you submit — stones you ask about, offers and holds you request, viewing appointments, and notes you attach to them.

Usage information — the pages you view, the searches you make, and the stones you look at. We also record when you sign in, the type of device and browser you use, your approximate location (city and country), and the IP address your device connects from. If you browse before creating an account, that activity is linked to your account once you register.

If you use our mobile app and allow notifications, a push-notification token for your device.

How we use it

To operate your trade account: showing you live pricing, processing offers, holds, orders and viewing requests, and contacting you about them.

To notify you — by email, in-app message or mobile push — when we respond to your requests. You can turn off push notifications at any time in your device settings.

To keep your account secure — recognising the devices you normally use, spotting sign-ins that do not look like you, and letting you review and end sessions on devices you no longer have.

To serve you better as a trade customer — understanding which stones and searches interest you, so your relationship manager can put relevant stock in front of you rather than guessing.

We do not sell your personal information, and we do not share it with third parties for their marketing.

Where it lives

Your data is stored with our infrastructure providers — Supabase (database and authentication) and Vercel (hosting) — under their security and compliance programmes. Emails are sent through our email provider. Push notifications are delivered through Apple and Google notification services.

Pricing and inventory access are protected by row-level security: pricing is never available to visitors who are not signed in to an approved trade account.

How long we keep it

We keep detailed activity for 24 months. After that it is automatically deleted and only anonymous monthly totals remain — these contain no IP address, device or location.

Your account details, orders, invoices and memo records are kept for as long as you hold an account with us, and afterwards for as long as we are required to keep trading records.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete your activity history. Contact the desk using the details below and we will action it promptly.

You can also delete your account yourself, at any time and without asking us: open Account in the app or on this website and choose “Delete account”. That permanently removes your profile and the personal activity attached to it — for example your watchlist, cart, offers, holds, viewings, saved searches and notifications.

Deleting your activity history or your whole account does not remove records of diamonds you have bought — we are required to keep trading records.

Contact

Questions about this policy or your data: nfcdhk9@gmail.com.